The net is all abuzz today about this angry memo from Bill Gates to a list of Microsoft bigwigs back in 2003. It's a classic: Gates tries to buy some Microsoft software, has a terrible user experience, and lets people know exactly what he thinks.
Funny, but here's a challenge. Assign yourself any random task on your newspaper's website, like trying to sell a car or give away a dog or maybe just find the forums. Take notes. And then write a Gates memo. Bet you can do it, with feeling.